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DHL

Alert

DHL requires proper customs documentation for all international shipments. Incomplete documentation may result in delays or additional charges.

Requirements​

  • DHL Business Account
  • Valid Business Address
  • Government-issued ID
  • Tax ID/EIN
  • Business Phone Number
  • Import/Export License (for international shipping)

Integration Steps​

Details
Step 1: Create Account
  1. Go to DHL business registration
  2. Select 'Create Business Account'
  3. Enter business details
  4. Provide contact information
  5. Complete verification process

Create DHL Account

Details
Step 2: Get API Access
  1. Access DHL Developer Portal
  2. Register for API access
  3. Generate API credentials
  4. Save API credentials
  5. Configure webhook endpoints
Details
Step 3: Connect to Piyovi
  1. Open Piyovi dashboard
  2. Go to Settings → Carriers → Add New
  3. Choose DHL integration
  4. Enter DHL credentials
  5. Test the connection

Services​

ServiceDelivery TimeDescriptionCoverage
DHL Express Worldwide1-3 business daysPremium international service220+ countries
DHL Express 12:00Next day by noonTime-definite deliveryMajor global cities
DHL Economy Select2-5 business daysCost-effective shippingEurope & select regions

Support & Contact​

Support TypeAvailabilityContact Details
Customer Support24/7 Support1-800-CALL-DHL
Technical SupportBusiness Hoursdeveloper.support@dhl.com
Developer Portal24/7 AccessDHL Developer Portal

Common Errors​

Error CodeDescriptionSolution
Auth FailedInvalid credentialsVerify API credentials
Customs ErrorMissing documentationComplete customs forms
Service ErrorService unavailableCheck service availability

Service Limitations​

CategoryLimitationDetails
Package WeightMaximum 154 lbs70 kg
Package SizeMaximum Length120 inches
Package SizeCombined Size180 inches (length + girth)
ProhibitedDangerous GoodsIATA restrictions apply
ProhibitedCurrencyNo monetary instruments

Features​

Tracking & Monitoring​

FeatureDescription
Tracking APIReal-time shipment tracking
Proactive MonitoringAutomated status updates
Time in TransitGlobal delivery estimates

Documentation & Labels​

FeatureDescription
Label GenerationCreate and print DHL labels
Customs DocumentationElectronic customs forms
Address ValidationGlobal address verification